Return & Refund Policy

Last Updated: January 01, 2026

Thank you for choosing TechPro Digital Lab. We are committed to delivering high-quality digital services and professional training programs. Please read our Return & Refund Policy carefully before purchasing any service, course, or digital product.

1. General Policy

Due to the nature of digital services, online training, and downloadable resources, all purchases are subject to the terms outlined in this policy.

By purchasing our services or enrolling in our training programs, you agree to this Return & Refund Policy.

2. Digital Services Refund Policy

The following services are generally non-refundable once work has commenced:

• Website Design & Development
• SEO Services
• Digital Marketing Services
• Google Ads Management
• Social Media Marketing
• AI Solutions & Automation
• Business Consulting Services

If a project has not yet started, refund requests may be considered on a case-by-case basis.

Any approved refund may be subject to administrative and processing fees.

3. Training Course Refund Policy

Students may request a refund within 3 days of enrollment if:

• Course access has not been significantly used.
• No substantial course materials have been downloaded.
• No certification process has been completed.

Refund requests submitted after active participation in the course may not be eligible.

4. Digital Products

Digital products including:

• Templates
• E-books
• Downloadable Resources
• Software Files
• Design Assets

are non-refundable once delivered or downloaded.

5. Project Cancellation

If a client cancels a project after work has started:

• Payment for completed work is non-refundable.
• Additional work already performed will be billed accordingly.
• Project files may be released only after outstanding payments are settled.

6. Duplicate Payments

If a duplicate payment occurs due to a technical error, the duplicate amount will be refunded after verification.

7. Refund Processing Time

Approved refunds are typically processed within 7–14 business days depending on the payment provider and banking system.

8. Chargebacks

Clients are encouraged to contact TechPro Digital Lab before initiating any chargeback or payment dispute.

We will make reasonable efforts to resolve concerns professionally and fairly.

9. Exceptions

TechPro Digital Lab reserves the right to refuse refund requests that:

• Violate our Terms & Conditions
• Involve fraudulent activity
• Abuse the refund system
• Have already received the agreed service or training access

10. Policy Changes

We reserve the right to modify this Return & Refund Policy at any time. Updates will be posted on this page with a revised effective date.

11. Contact Us

TechPro Digital Lab

Serving Clients Worldwide

Headquartered in Dhaka, Bangladesh

Email: info@techprodigitallab.com

Website: www.techprodigitallab.com

For refund-related inquiries, please contact our support team through our website or email.